RM
Ricard M
1 reviews | Active since Dec 2019
17 Dec 2019, 09:12
MTN cannot sort my account
MTN has given me over to their Legal department, because my monthly payments were not allocated to the correct account, Now even after the payments were correctly allocated, they keep on harassing me with legal fees, which I do not owe, because I was never in arrears. MTN is unable to sort this out. When I go to a branch, MTN says I have to sort it with legal. If I phone the legal dept, they simply just say, it does not matter that I was never as default, I still have to pay. If I phone the call centre, they say nothing is wrong with my account. How is it that MTN does business this way? Ref A***
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Replies (4)
MTN South Africa's replyOfficial
17 Dec 2019, 15:49Good day Ricard,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused by you.
The account is updated as Standard Account no Legal status is on this account.
Kindly provide us with the details of the Lawyers that are harassing you so we can request they close the file
Kind Regards,
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused by you.
The account is updated as Standard Account no Legal status is on this account.
Kindly provide us with the details of the Lawyers that are harassing you so we can request they close the file
Kind Regards,
Zamokuhle Ngubane
MTN
Best regards,
MTN South Africa's reply17 Dec 2019, 15:49
Official
Good day Ricard,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused by you.
The account is updated as Standard Account no Legal status is on this account.
Kindly provide us with the details of the Lawyers that are harassing you so we can request they close the file
Kind Regards,
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused by you.
The account is updated as Standard Account no Legal status is on this account.
Kindly provide us with the details of the Lawyers that are harassing you so we can request they close the file
Kind Regards,
Zamokuhle Ngubane
MTN
Best regards,
RM
Ricard M's updateReviewer Update
17 Dec 2019, 15:58It is Vvm dept collectors
RM
Ricard M's update17 Dec 2019, 15:58
Reviewer Update
It is Vvm dept collectors
RM
Ricard M's updateReviewer Update
04 Feb 2020, 09:08This matter has not been resolved, I still receive emails from VVM Debt Dollectors stating that I own them money. I have an email from MTN stating that the matter was dealt with, but I received another email this morning. Please advise why is this matter not resolved?
RM
Ricard M's update04 Feb 2020, 09:08
Reviewer Update
This matter has not been resolved, I still receive emails from VVM Debt Dollectors stating that I own them money. I have an email from MTN stating that the matter was dealt with, but I received another email this morning. Please advise why is this matter not resolved?
RM
Ricard M's updateReviewer Update
09 Apr 2020, 10:06Good day,
The matter has not been resolved yet, as stated in your previous reply. I am still receiving notices from VVM. It has been 4 months since your last reply.
The matter has not been resolved yet, as stated in your previous reply. I am still receiving notices from VVM. It has been 4 months since your last reply.
RM
Ricard M's update09 Apr 2020, 10:06
Reviewer Update
Good day,
The matter has not been resolved yet, as stated in your previous reply. I am still receiving notices from VVM. It has been 4 months since your last reply.
The matter has not been resolved yet, as stated in your previous reply. I am still receiving notices from VVM. It has been 4 months since your last reply.