VD
Vishal D
1 reviews | Active since Mar 2015
11 May 2019, 16:57
MTN cannot resolve incoming calls issue
I've been an MTN contract customer for 20 years. Over a month ago I experienced problems with not being able to receive incoming calls - it says my number is incorrect (clearly not the case as my number works for everything else). I called MTN customer centre and logged a call - NOTHING was done. I went into an MTN store and asked them to assist - the could not resolve it and escalated the issue with reference 1- ********** 0552. I am waiting for another week now and it's still not fixed. MTN what is going on?!?
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MTN South Africa's replyOfficial
13 May 2019, 11:46Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
The contact number you provided for us to call toy on is the same number you seems to be having an issue with. Kindly provide us with an alternative number to call you on.
Regarding reference number ***, We have refreshed your voice mail as we were unable to find any barrings on the network. Do restart your device and try again. We would also advise that you try putting the sim card into another handset to check if you can receive calls. Also check on the handset manual for any settings that might prevent your handset from receiving calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
The contact number you provided for us to call toy on is the same number you seems to be having an issue with. Kindly provide us with an alternative number to call you on.
Regarding reference number ***, We have refreshed your voice mail as we were unable to find any barrings on the network. Do restart your device and try again. We would also advise that you try putting the sim card into another handset to check if you can receive calls. Also check on the handset manual for any settings that might prevent your handset from receiving calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply13 May 2019, 11:46
Official
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
The contact number you provided for us to call toy on is the same number you seems to be having an issue with. Kindly provide us with an alternative number to call you on.
Regarding reference number ***, We have refreshed your voice mail as we were unable to find any barrings on the network. Do restart your device and try again. We would also advise that you try putting the sim card into another handset to check if you can receive calls. Also check on the handset manual for any settings that might prevent your handset from receiving calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
The contact number you provided for us to call toy on is the same number you seems to be having an issue with. Kindly provide us with an alternative number to call you on.
Regarding reference number ***, We have refreshed your voice mail as we were unable to find any barrings on the network. Do restart your device and try again. We would also advise that you try putting the sim card into another handset to check if you can receive calls. Also check on the handset manual for any settings that might prevent your handset from receiving calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,