MJ
MARISKA J

1 reviews | Active since Mar 2013

24 Nov 2015, 08:23

MTN CANNOT READ CONTRACTS OF CUSTOMERS

I HAVE HAD IT WITH MTN AND THEIR F***ING SERVICE. IT IS LIKE THE PEOPLE AT MTN CAN'T READ. MY CONTRACT ID FOR 1OO ANYTIME MINUTES, 200 SMS AND 300MB DATA. NOTHING ELSE. I REFUSE TO PAY ANOTHER CENT TO MTN UNTIL MY CONTRACT IS SORTED OUT. I WILL NOT PAY MORE THAN THE R399 I AGREED ON WHEN SIGNING MY CONTRACT WITH THE BENIFITS STATED BELOW. IF I AM NOT SORTED OUT BY THE END OF THE WEEK I WILL GO TO THE OMBUDS, AND I WILL WIN AS MTN IS IN BREECH OF CONTRACT.

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Nov 2015, 09:22
Official
Hello TRIXYFOX,

We are truly sorry for any inconvenience caused.

We have now perused your account and see that a request was logged on your behalf through our call centre. The reference number for the request logged is REQ:***.

The agent that logged the request on your behalf will provide you feedback.

Regards
Tim
MTN Complaints Management Team: REQ:***