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Brij B
1 reviews | Active since Mar 2010
06 Nov 2015, 11:23
MTN cannot process my SIM swap
I signed up for an MTN contract with MTN Direct on the 24 October. I received my device a week later. I tried activating my new SIM via the MTN Direct automated voice recording system over the weekend after I had received my device without any success (due to network technical issues). I called their call centre on Monday and was advised that they would first need to load my pre-paid SIM with the contract and 24 hours later I would be able to do the SIM swap. it is now 4 days after their first attempt to process the SIM swap and I am still unable to use my new phone as the SIM swap has not yet been activated.<br> I have been a MTN user since 1996 and am appalled at their incompetence in trying to resolve this issue of mine.<br>
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MTN South Africa's replyOfficial
06 Nov 2015, 21:43Hello Brij,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
There is a SIM Swap that was requested on 2015-11-03 and it shows that SIM Swap verification denied by user. A request to resubmit the SIM has been logged, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
There is a SIM Swap that was requested on 2015-11-03 and it shows that SIM Swap verification denied by user. A request to resubmit the SIM has been logged, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply06 Nov 2015, 21:43
Official
Hello Brij,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
There is a SIM Swap that was requested on 2015-11-03 and it shows that SIM Swap verification denied by user. A request to resubmit the SIM has been logged, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
There is a SIM Swap that was requested on 2015-11-03 and it shows that SIM Swap verification denied by user. A request to resubmit the SIM has been logged, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,