MTN CANNOT MANAGE THEIR ACCOUNTS

In February 2015 MTN informed me that I can cancel my contract with them and that there will be no cancellation fees. This would have been arranged for 28/02/2015.<br> <br> Till today my account is still being debited. There has been no response from their Retention Department even after I have sent numerous emails. There is also no way in hell you can get through to their call centre ***.<br> <br> I want them to cancel my contract as promised to me on email and there should be no cancellation fee (also stipulated on the email I received in February 2015).