MTN CANNOT ISSUE AN eSIM.

I moved from Telkom to MTN but I am now thinking that was a SERIOUS mistake. I signed up for a new contract that gave me an iPhone 13. I wanted to use the eSIM functionality on the phone. I have requested this on my TELKOM contract with ZERO issues. One month after signing up I went to the same store where I got it the contract to convert the MTN SIM to an eSIM. I was told by the consultant I would get a QR code mailed to me to complete the transfer within 24 hours. I went to the shop on 8 August. It is now 11 August. I still don't have the QR code. I have had multiple mails with support staff, but now progress. Additionally, I thought I could create a profile on the MTN site to try and speed up the process and log a support ticket. I was mistaken. It took forever for me to get an OTP, and I cannot progress past the CAPTCHA. I complete all the check, get verified as human, but when I click next, the page just reloads and I need to CAPTCHA again. PLEASE HELP!