MTN cannot help with SIM Swap

I have been trying to do a sim swap since yesterday 21/09. I went to the MTN Shop in Centurion Mall, got myself a new sim card and requested a sim swap. they RICA the new sim and I waited there for 2 hours while they were trying to do a sim swap for me , but never succeeded. I told to go home and one of the MTN Supervisors will contact me in a few minutes to complete the process. But the day went by without anyone calling. I called 173 from my husband's phone about 7 times. And each time I am given a different reason why sim swap is not happening. I tried everything they said I must do, but nothing works.<br> <br> I have to call from the new sim, but it does not allow me to do so. I cannot do critical transactions linked to my number. it is so frustrating when you are sent back and forth and nothing works. fortunately I had my calls diverted in case of situations like these. I am so frustrated and disappointed. their service has gone from bad to worse I wonder why I am still with the network!!!