MTN CANNOT HANDLE INCOMING AMOUNT OF CALLS

Item: MTN South Africa
Rating: 2

For many years now, their call centre cannot handle the amount of incoming calls on the number 808! Whenever you call for help or assistance, firstly you get a voicemail message saying that MTN is currently experiencing a high call volume which \could"result in longer waiting periods. About four years ago I change my cell contract to another Network because of this. I am sorry that I kept my data contract with MTN. No matter what time of day"

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MTN South Africa's replyOfficial

01 Jul 2015, 15:16

Hello SERVICEQV,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We apologise for not being able to get through to our call centre because of the high call volumes.

Please state the nature of the query so that we can assist.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

MTN South Africa's reply01 Jul 2015, 15:16

Official