1 reviews | Active since Oct 2014
MTN cannot get the basics right
<p>I have recently changed jobs and I need to update my information and get invoices.</p> <p>I could not access my invoices, so I called the call centre and over a half hour later, no invoice.</p> <p> </p> <p>What pains me is that this is a technology company.</p> <p> </p> <p>Tho young man that helped me was excellent but his hands are tied down by poor systems and structures typical of a company that requires some competition </p>
Good afternoon Gavin
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. As per our telephonic conversation i have provided your feedback and suggestions to our technical support guys.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good afternoon Gavin
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. As per our telephonic conversation i have provided your feedback and suggestions to our technical support guys.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,