MTN CANNOT DELIVER ON PROMISES AND SHOCKING FEEDBA

I WENT TO THE KOLONNADE OUTLET EARLY mARCH TO ENQUIRE WHY I DO NOT RECEIVE ITEMISED BILLING . DYLAN TOLD ME THAT IT WAS TAKEN OFF MY CONTRACT, HE DOES NOT KNOW WHY. I HAVE REQUESTED ITEMEISED BILLING FOR 3 MONTHS, I WAS CHARGED FOR IT ALREADY AND STILL HAVE NOT RECEIVED ANY STATEMENTS. I CONTACTED THE CALL CENTRE TWICE AND I WAS PROMISED THAT I WILL HAVE THE STATEMENTS WITHIN 10 MINUTES, WELL 10 MINUTES HAS NOW BEEN 7 DAYS AND STILL NO RESPONSE FROM MTN. WHEN I QUESTIONED THIS AGAIN WITH DYLAN VIA EMAIL I WAS GIVE A JHB NUMBER TO PHONE. SHOCKING SERVICE FROM THE OUTLET AND THE CALL CENTRE. PAYING FOR A SERVICE BUT DONT RECIEVE THE GOODS. FURTHERMORE I HAVE NO AIRTIME ON MY CONTRACT AND THE SUPPORT CENTRE CANNOT FIX THAT PROBLEM, WHICH MEANS THAT I CANNOT MAKE CERTAIN PHONECALLS .