HN
Henk N
1 reviews | Active since Jun 2015
15 Jun 2015, 11:22
MTN cannot deal with customers
Trying to phone the Call Centre *** or 808. Get cut off the whole time for over a month. Registered for self help service online. Had to do five times over, web site not responsive. Once registered, tried to do self help. Web site just keep on refreshing cannot choose any service.<br> <br> No one needs to spent so much time on having someone attend to their contract.<br> <br> My advice is DO NOT GO WITH MTN. RUN!!!!
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MTN South Africa's replyOfficial
30 Jun 2015, 15:30Hello HenkLara,
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We are working on the matter and the Self service options should be available once again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
MTN SA
REQ:***
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We are working on the matter and the Self service options should be available once again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
MTN SA
REQ:***
Best regards,
MTN South Africa's reply30 Jun 2015, 15:30
Official
Hello HenkLara,
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We are working on the matter and the Self service options should be available once again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
MTN SA
REQ:***
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We are working on the matter and the Self service options should be available once again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
MTN SA
REQ:***
Best regards,