SM
Solwazi M
1 reviews | Active since Mar 2015
06 Feb 2019, 12:15
MTN cannot be Trusted.
On 26 Jan 2019 I wrote a review titled "MTN handed me over for a ********** account", they responded and said they'll sort out my issue.
To this day they haven't sent an instruction to the Credit Bureau to update my information or remove the record that shouldn't be on my profile. I've even lodged a dispute with the bureau, they've sent a letter to MTN but MTN still hasn't responded.
THIS IS RIDICULOUS AND UNACCEPTABLE! WHAT WILL IT TAKE FOR MTN TO SORT THIS OUT?
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MTN South Africa's replyOfficial
07 Feb 2019, 10:59Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the ***** department for an update on your profile as everything has been sorted on MTN side. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the ***** department for an update on your profile as everything has been sorted on MTN side. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply07 Feb 2019, 10:59
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the ***** department for an update on your profile as everything has been sorted on MTN side. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have escalated your query to the ***** department for an update on your profile as everything has been sorted on MTN side. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,