MT
Makwetle T

1 reviews | Active since Feb 2013

07 May 2018, 18:17

MTN cannot be trusted

Mtn is highly unprofessional,you always fail to communicate with your own lawyers MBD,they are always sending me messages saying l owe MTN this is their reference: ********** 5****9161 l am very dissapointed with MTN

0
Replies (2)
MTN South Africa
MTN South Africa's reply14 May 2018, 12:25
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please be advised that the account numbers C*** and A*** has been purged and the emails has been sent to the Credit Bureaus to update the client’s payment profile.

C***: This account was credited with R803.80 and account balance is cleared. Do not owe on this account number. This account expired 9-2-2017.

A*** : This account is cleared. This account expired 23-1-2015.

Note account number A*** was handed over to MBD for collection and their telephone number is ***.

Account A*** only expires 1-3-2020, one the account in legal the system will not generate invoices to the account further. The last invoice generated to the account was for May 2017, the subscription fee owing until May 2017 is R727.78.

Subscription fee after account handed to attorneys: Keep in mind the tax is 14% on invoices June 2017 to March 2018.

From April 2018 the is 15%

****

June 2017=R124.99

July 2017=R124.99

August 2017=-R124.99

September 2017=R124.99

October 2017=R124.99

November 2017=R124.99

December 2017=R124.99

January 2018=R124.99

Feb 2018=R124.99

March 2018=R124.99

April 2018 (15% vat)=R143.73

May 2018 =R143.73

Invoices from June 2017 to March 2018 -R1299.90 owing include (14% vat) + April/May 2018 include 15% vat= R254.13.

The amount owing against the subscription fees from June 2017 to May 2018=R1554.03.

Kindly note the account number A*** was handed over to MBD for collection and their telephone number is ***. Please contact MBD for assistance with payment arrangement for this account. Note that the MBD will add interest for collection.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MT
Makwetle T's update14 May 2018, 21:20
Reviewer Update
Look at your response below,you are now going back on the below,mtn you are ****** shem Official private business reply Thank you for your post and for taking time to raise your concerns with MTN. We value your input and appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.We completely understand the frustration this matter has caused. We would like to advise that your account is now corrected any you are not owing MTN. You contract is already cancelled. as per ref#: ********** 65. Warm regards, Eunice Complaint analyst.