MG
Matthys G
1 reviews | Active since Mar 2016
02 Nov 2017, 10:37
MTN Cannot Account for Data Usage
I have a 20 GB contract and for about 8 months my data usage was normal and I always had ample data after the period expired. Suddenly my data was depleted after 3-4 days after receiving data. I asked them to supply me with a URL report that listed the websites visited. I requested this report on 20 Sept and 20 Oct with no response. I even drove to MTN to resolve the issue without success. The data usage report that I did received showed that I have used 18 GB in approximately 3 hours!! I don't believe MTN's LTE system can do that! The contract is useless now. I don't have data and MTN cannot tell me why. They have cannot get a report out of their system?? I question the integrity of their system if they cannot get a report. Shame on MTN and service like this!!
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MTN South Africa's replyOfficial
06 Nov 2017, 08:53Dear Matthys,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Nov 2017, 08:53
Official
Dear Matthys,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,