CA
Cayleigh A
1 reviews | Active since Mar 2019
01 Mar 2019, 14:39
MTN Cancels Service
After being an MTN customer for over 10 years, and spending countless rands using your service (+- R950 a month), MTN decided to cancel my number/service. I changed from a contract to Pay as You Go three months ago, and have not topped up my data or airtime (because I haven't needed to) at which point my account was marked as inactive and then cancelled. That is not Customer Service, that is appalling.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
04 Mar 2019, 08:08Good day Cayleigh Andrew
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the number in question , we will investigate and advise.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the number in question , we will investigate and advise.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply04 Mar 2019, 08:08
Official
Good day Cayleigh Andrew
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the number in question , we will investigate and advise.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the number in question , we will investigate and advise.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
06 Mar 2019, 11:00Good day Cayleigh Andrew
Please contact our customer service department at 135 with the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Please contact our customer service department at 135 with the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply06 Mar 2019, 11:00
Official
Good day Cayleigh Andrew
Please contact our customer service department at 135 with the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Please contact our customer service department at 135 with the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,