AM
Anth M
1 reviews | Active since Feb 2014
24 Aug 2015, 09:54
MTN Cancels contract and still deduct money.
MTN has cancelled my contract 2 months ago without any notice from their side after i have tried for months to change my bank details with them. now 2 months after THEY have cancelled the contract, they are still deducting money off my account - even though i do not have 3G with them anymore. MTN - stop trying to take money from my account as it will bounce. Who is responsible for the bank charges every time???<br> <br> My emails to Wenzile Masina also go unanswered and this is totally unacceptable.<br> <br> I call this *****ing by MTN..
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MTN South Africa's replyOfficial
11 Sept 2015, 10:47Hello Antheav,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call as per our telephonic conversation the query has been resolved .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call as per our telephonic conversation the query has been resolved .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
MTN South Africa's reply11 Sept 2015, 10:47
Official
Hello Antheav,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call as per our telephonic conversation the query has been resolved .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call as per our telephonic conversation the query has been resolved .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***