MB
Mulozwi B

1 reviews | Active since Dec 2017

07 Aug 2018, 01:43

MTN cancelling contract without my consent

MTN is not delivering my router, and it's now 3 months down the line, now they are talking about canceling the contract, if I cancel the contract, I get penalized for that, so MTN wants to cancel it for absolutely free, I think it's very unfair. Furthermore, I don't want my contract to be cancelled, I want my router to be delivered. If MTN goes ahead to cancel the contract without my consent, I will never be the client again. MTN please deliver my router, don't cancel my contract, I opted to get a router because I have a need for it.

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Aug 2018, 14:23
Official

Good day Mulozwi Baloyi,

Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.

We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Please provide us with the name and specs of your prefered modem/router for us to assist you further?

Kind regards,

Caylin Julius

MTN Complaints Management Team