MTN Cancelled upgrade, ignored requests, unfair billing

Complaint Summary – MTN SIM only Contracts • My MTN contract ended on 28 November 2025. • Communications about an upgrade started in November 2025, before my written application. • On 01 December 2025, I submitted an upgrade application. • During the long wait, I had no airtime or data. All communication from MTN ceased. • I emailed, called, and left messages with SME Cancellation, Customer Care, Saves & Winback the agents handling my case — no response at all. • Out of frustration, I emailed an official cancellation of my application on 15 December 2025. • Despite this, on 24 December 2025, MTN sent an SMS on the upgrade approvals and payment notices. • Account ***: SIM card was lost, the consultant promised a replacement, but none was sent nor any info given on obtaining a sim. Yet I am still billed, commencing January 2026, monthly. • Debit order scheduled January 2026 will be disputed with my Bank, MTN, and the Ombudsman. • I have already taken a contract with another provider who was efficient and activated me immediately. Demand: Immediate termination of both contracts *** & ***) and written confirmation. Impact: This ongoing communication with MTN is frustrating, time‑consuming, futile, and emotionally draining.