KM
Khathu M
1 reviews | Active since Jul 2011
08 Jul 2015, 16:34
MTN Cancelled my number
So i requested my contract to be cancelled and converted to prepaid, which took about 2 weeks of waiting, during that time i was told not to make calls or sms as it would make the process more difficult. Today i noticed that my phone showed \No Service""; MY OFFICE; MY FRIENDS CALL ME ON!!!! If im gonna have to wait 2 weeks like i did for the cancellation;i will go nuts!!!! can someone pick this up and resolve it IMMEDIATELY!!!! """
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MTN South Africa's replyOfficial
20 Jul 2015, 11:53Hello kha200,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line is now active and on prepaid.
Rest assured, it is not our intention to displease you, we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line is now active and on prepaid.
Rest assured, it is not our intention to displease you, we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply20 Jul 2015, 11:53
Official
Hello kha200,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line is now active and on prepaid.
Rest assured, it is not our intention to displease you, we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line is now active and on prepaid.
Rest assured, it is not our intention to displease you, we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***