MTN Cancelled My Line Without Consent Even After Payment and Zero Help from Support!

MTN’s service has reached unacceptable levels of incompetence and disregard for loyal customers.

On 1st of August I received multiple SMS notifications informing me that: 1. I had been moved to a prepaid contract with R10 airtime, 2. My order was submitted (Ref: ***), 3. And later without any warning or consent that my line had been cancelled.

What makes this worse is that I had just made a payment toward my contract on the 26th. How do you cancel a line that is up to date? I called MTN to get clarity but your support team gave me no clear explanation. Still confused and frustrated, I took the time to go to MTN Mall of the South, hoping for real help and yet, I was given NO assistance. Absolutely no one could tell me why my line was cancelled or how to fix it.

This is more than just a billing error I work from home, and the router you cancelled is my ONLY source of internet. MTN’s reckless handling of this matter is now costing me money, disrupting my work, and putting my livelihood at risk.

I am demanding the following, without delay: Immediate reinstatement of my number and full functionality of my line. A proper explanation as to how this was allowed to happen Compensation for the time, income, and inconvenience this has caused me

MTN, you have my full details. Contact me directly:

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