MTN Cancelled My Contract Without Consent After Payment

I am extremely disappointed with MTN’s service. My month-to-month contract was cancelled on 21 September without my consent, despite the fact that I had already made my payment on 9 September for the October contract month.

I have been trying to resolve this issue for over two weeks now, yet no one is assisting me. Each time I call, another ticket is logged, but no one ever follows up or gives me proper feedback. This is unacceptable and shows a complete lack of customer care.

They refuse to refund me. MTN must be held accountable for cancelling a paid-up contract without my authorization and for the poor customer service I have received.