MTN CANCELLED MY CONTRACT LINE

I have a two year contract with MTN expiring in September 2016. All my payments are up to date, and I have never defaulted in my payments in the close to two years that I have been withMTN (I have an earlier contract which is about to expire). Last week my line was cancelled. I called the call centre this morning and they told me the MTN system had randomly selected my sim card for RICA, nevermind that it was Ricad last year. And that I should pop in into an MTN store and the matter would be resolved under 3 minutes. The call centre agent said this was a security measure done in the best of my interests. At the Sandton City branch, I was connected to the same call centre and was advised that the line was cancelled last week on my instruction (which I did not issue) and that I must speak to Keneiloe who cancelled it. She does not take calls and so they had to drop her an email. This was after spending 30 minutes holding on the line. My sim card number is ***. What really stinks about the whole ordeal is the lack of empathy, and the transfers from pillar to post. An immediate reconnection and an apology will be very much in order.