1 reviews | Active since Oct 2014
MTN cancelled my account Yet still taking my money
I am furious with MTN. On 21 Aug 2015 MTN phoned me and reminded me that my data contract is coming to an end. The lady asked me if I wanted to continue with this contract or if I wanted to cancel it. I said to her I would not like to continue, I would like to cancel. My data contract was cancelled that same day as I was not able to use my sim card any more. After several phone calls and emails, today they are still taking money out of my account. They have since taken R300 out of my account for a sim card I can not use anymore.. <br> After several emails from Sanele on the 19th of October all just went quiet and I haven't heard from them since. Yet they are more than happy to take money from my account again this morning!<br> My husband took out a similar contract around about the same time - cancelled his contract round about the same time - and MTN is still taking money out of his account as well!<br> MTN - you guys are *******!!!!!! I am in 2 minds to report this as ***** as you are now taking money from me without my consent. You religiously take money every month yet if you have to refund it will take 7-10 working days??<br> Never EVER will I deal with MTN again!! TERRIBLE TERRIBLE SERVICE!
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
