1 reviews | Active since Jul 2017
MTN, cancelled contract still deducting money!?!
<p>To Whom it May Consern,</p> <p> </p> <p>I got a contract from MTN R299 about 4 years ago and it expired 2 years back. I kept the contract active until 2 May 2017 when you took R629. I stopped using the sim card so that there would be no fees buildup I tried to contact you but couldn't get a hold of anyone so I send an email. I only got a reply a month later where in I told you to cancel the contract where in you rep**** to me and informed me I must cancel it online at the mtn web site where I did. On the 1 June you deducted R764 again after I had canceled the contract I went in to the bank and did a reversal on the money. I called MTN and got throught this time and spoke with a lady who helped me and said everything was canceled as well as the SIM card. I still haven't used the SIM at all. On the 1 July you deducted money again R1539.54 after everything was supposedly cancelled and I haven't used the SIM in 2 months time so how can you still be billing me and so much?! I am going to have to go in to the bank again and reverse the money that was taken from me. If this happens again I will have to take legal action as you are wasting my time and money. </p> <p> </p> <p>Regards</p> <p>Very unhappy ex-client Henry Collins</p>
Good day,
Thank you for the reply. Please note my concerns below.
I never activated any content service on my SIM card as I don't even know what basebone is. I also find it very convenient that the services was "installed" about the same time as I cancelled or tried to cancel the SIM card, also that you are unable to give me any feedback or information on the service charges. If said services was actived by "me" there should be sms confirmations on the SIM which I could not find. Please supply me with the sms's as you were my service provider at the time. As you can quary information from basebone you can also get them to remove me from their database as I never app**** to be on their database in the first place. Explain to me how the fees just suddenly got so much from round about R300 to R700 +. I hold you guys responsable as I have never given any permissions for the installation or activation of any services. On my debit deduction the name is MTN not basebone.
Regards
Henry
Good day,
Thank you for the reply. Please note my concerns below.
I never activated any content service on my SIM card as I don't even know what basebone is. I also find it very convenient that the services was "installed" about the same time as I cancelled or tried to cancel the SIM card, also that you are unable to give me any feedback or information on the service charges. If said services was actived by "me" there should be sms confirmations on the SIM which I could not find. Please supply me with the sms's as you were my service provider at the time. As you can quary information from basebone you can also get them to remove me from their database as I never app**** to be on their database in the first place. Explain to me how the fees just suddenly got so much from round about R300 to R700 +. I hold you guys responsable as I have never given any permissions for the installation or activation of any services. On my debit deduction the name is MTN not basebone.
Regards
Henry