MTN CANCELLATIONS PLAYS CAT AND MOUSE KEEPING US HOLDING HOURS TO CANCEL

One company I am striking off my list of doing business with in future is MTN. I send them an email in writing 30 calendars notice that I wish to cancel my contract when it expires on 15/11/2017. Lo and behold, it has been an upheaval battle to bring finality to this contract. All the call centre staff pass the buck to a "retentions(cancellation) department where you hang on for a minimum of 25 to 35 mins per call only to be told they are unable to assist. Then I asked them to reverse the data and minutes they credited me with for November as I am cancelling the contract as of 15/11/2017 and lo and behold she says to me when the contract is cancelled tomorrow, all minutes and remaining data will be forfeited but get this, I will be billed for it no doubt. How on this Green earth I ask with tears in my eyes...

Can anybody with common sense at MTN please get in touch and spare me the agony of dealing with *********** call centre pass the buckees.

I can be contacted on ********** .