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Carla B
1 reviews | Active since Mar 2021
09 Mar 2021, 14:17
MTN cancellations for personal cellphone contract
When you get to the end of a contract, the cancellation dept DOES NOT answer the phone. I have tried various times to get through to cancel contract. We have spoken to consultants 2ce but our account is debited for the amount of R259 each month. They told us to phone the day after the debit order comes off, but guess what? NO ONE ANSWERS!!! Calls to renew a contract gets answered quickly but trying to cancel a contract is almost impossible! I don't even want to hear what they have to say, they must just CANCEL debit order MTNPBA111777 for Anthony DeBruin. We have stopped the debit order but don't want to sit with charges at a later stage.
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Carla B's updateReviewer Update
17 Mar 2021, 11:38I tried to contact the cancellations department again today 17 Mar 2021 at 11:07. I I listened to that horrible tune for 20 minutes and 55 seconds and there was NO REPLY AGAIN!!! I have cancelled the debit order as they keep taking money off for month to month since my contract expired!!! I have had 2 TELESALES calls from MTN. They still have the cheek to HARRASS people!
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Carla B's update17 Mar 2021, 11:38
Reviewer Update
I tried to contact the cancellations department again today 17 Mar 2021 at 11:07. I I listened to that horrible tune for 20 minutes and 55 seconds and there was NO REPLY AGAIN!!! I have cancelled the debit order as they keep taking money off for month to month since my contract expired!!! I have had 2 TELESALES calls from MTN. They still have the cheek to HARRASS people!