MTN Cancellations

Cancellation process is very frustrating.There is a huge disconnect from calling 135 the options available are literally a merry go round that leaves you feeling dizzy :) and almost every interaction with the agents made me want to cry.Please make it make sense how do you make customers pay for a service to frustrate you.Branch visits and the need to call retentions to make sure cancellation has been done is on another level.I was left wondering is there a CRM system or its another disconnect.The sad part was I was merely cancelling 200GB and unfortunately still wanted to take a home internet with MTN.I am at a loss for words that customer service is a figment of my imagination and because the service coverage in my area has been good,the relationship of you need me more than I need you continues as I need to work and earn a living.Very very disappointing experience from start to finish.