MTN Cancellations !!!

My Contract came up for Renewal/ Cancellation on 03/08/20, having seen out my 2 year Contract Period. Thereafter it goes onto a month to Month, but I don't want to do this - just go onto a Pay as you go.

Having been into the MTN Store at Gardens Shopping Centre, they told me that I could only cancel my contract by Dialing their hotline 135.

There was no way, which I find extremely hard to believe that one cannot cancel a contract in Store.

After dialing the number 135, one goes through to the MTN Retentions call centre. I have now called them 6 Times: Time 01 - waited on Line for 27 mins. Time 02 - waited on Line for 13 mins. Time 03 - waited on Line for 12 mins. Time 04 - waited on Line for 21 mins. Time 05 - waited on Line for 13 mins. Time 06 - waited on Line for 15 mins.

You go into this "Black Hole" that is the "cancellations department, and NO ONE answers!!!!! I am absolutely irate that this is happening - MTN are very quick to sign up a new contract and take your cash!

I have also emailed the Cancellation department but that has also come of no response...at the end of the month they will be very quick to Debit your account!

I expect a response from MTN asap to close out this matter URGENTLY.