RS
Rudi S
1 reviews | Active since Jun 2018
21 Jun 2018, 16:23
MTN Cancellations
I cancelled a contact with MTN in 2017 by sending a cancellation email to customer care, after being cc'd in an email from MTN Customer Care to the retentions department I heard nothing from MTN again, not a phone call or SMS or email. MTN however continues to bill me and I rightfully return the charges. MTN then decides to hand my account over to Shapiro Shaik attorneys. MTN claims that I cancelled early, yet the contact ended in 2015 already which means this contact was month to month for nearly two years, so I was well within in my right to cancel the contract without a penalty. I have tried endlessly to resolve this with your collections team Shapiro Shaik, I have emailed you directly, I have sent you tweets, and re-tweeted. I have not had a single response from MTN on this issue. Because you did not do what you were supposed to when I submitted the cancellation you decide to hand my account over, your client has to suffer because of your incompetence? I hope you respond to this
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
21 Jun 2018, 22:02Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not pick up any cancellation request in 2017 via the customer Eain email function.
The account balance is R 1,782.85 this includes invoices until April 2018.
We have picked up that the sim card was used until January 2018 for Internet usage.
We do not pick up any usage on the sim card from February 2018 until April 2018. The account will be credited for R1080.19
February 2018=R314.00
March 2018=R314.00 =R628.00 + 14% vat =R715.92
April
R316.76 + 15% VAT=R364.27
Total credit due :R1080.19
The account balance still owing to MTN is R702.65 to clear the balance.
Please make payment to clear the balance.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***
Once the payment is done, please send the proof of payment to the legal department to purged the account (close) and for the request to be send to the attorneys Shapiro Shaik to close their files. Please request from the legal team to send a request as well for your name to be cleared from the ITC list. Email address for the legal team is ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply21 Jun 2018, 22:02
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do not pick up any cancellation request in 2017 via the customer Eain email function.
The account balance is R 1,782.85 this includes invoices until April 2018.
We have picked up that the sim card was used until January 2018 for Internet usage.
We do not pick up any usage on the sim card from February 2018 until April 2018. The account will be credited for R1080.19
February 2018=R314.00
March 2018=R314.00 =R628.00 + 14% vat =R715.92
April
R316.76 + 15% VAT=R364.27
Total credit due :R1080.19
The account balance still owing to MTN is R702.65 to clear the balance.
Please make payment to clear the balance.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***
Once the payment is done, please send the proof of payment to the legal department to purged the account (close) and for the request to be send to the attorneys Shapiro Shaik to close their files. Please request from the legal team to send a request as well for your name to be cleared from the ITC list. Email address for the legal team is ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
RS
Rudi S's updateReviewer Update
06 Jul 2018, 13:04Dear Alice, thank you for your reply and accept my apollogies for not replying sooner. I have documented proof to show I sent the cancellation to MTN which I can send to you, why is MTN not acknowledging that fact, why are you not even giving me the option to give you that proof, you again merely insist that I pay MTN? Again I am unable to
RS
Rudi S's update06 Jul 2018, 13:04
Reviewer Update
Dear Alice, thank you for your reply and accept my apollogies for not replying sooner. I have documented proof to show I sent the cancellation to MTN which I can send to you, why is MTN not acknowledging that fact, why are you not even giving me the option to give you that proof, you again merely insist that I pay MTN? Again I am unable to