MTN Cancellation Woes

Pathetic. Trying to stop an aco**** is almost impossible. The service centre (135) either doesnt answer or cuts you off after you have just authenticated yourself. Spent literally hours trying to cancel my contract.

Finally got an amount, went to a store, and paid it in. Only to discover it was paid in as a credit against my account - so now I am in credit. After going through the "service desk shuffle" (phoning ten times before someone helped me), I finally found a lady that helped me cancel the contract.

But then, the amount to cancel (penalty which I am fine to pay) was less than the amount paid already, so now I have to be transferred to customer care. Got going and went through the whole process, only to once again hear "please hold" ... and then be cut off again.

I give up! I hope it's been cancelled as promised - well they did say the call was recorded - who knows? At least I got an SMS stating it will be cancelled in a month's time. I'll wait to see whether my debit goes off or not and whether they will call as the SMS indicates.

I DO NOT recommend anyone to use MTN or their Customer Care"less".

Jacques du Preez