MTN cancellation ***** up

<p> I've been a client of MTN for a long time, and as much as the service as been ok, whenever I've had to cancel, it's been a nightmare at best. The latest case was MTN's complete lack of accountability! </p> <p> </p> <p>I cancelled a contract with them in September of last year, with papers, follow ups and everything they needed. Then in the course of December months later, usage was acquired on this 'cancelled' sim card which I am now being threatened by lawyers to pay. I've gotten written proof that MTN admits to not cancelling when they should've but they INSIST it's my fault usage occured after this fact.</p> <p> </p> <p>How can it be the consumers fault for MTN not doing their job?!! If they had cancelled the sim card when they should've, whereby I remind you that they had MONTHS to do, now I need to pay for their incompetence! If it was the other way round, you can be sure MTN wouldve blamed the consumer. I can't accept this fact after being a consistent paying client.</p> <p> </p> <p>I demand someone in higher management explain this to me as I've already gone to a manager already with this concern. This is poor service to say the least!</p>