MTN cancellation still not resolved
<p>I've submitted various hellopeter reviews, and this still hasn't been resolved. Mobiles Plus together with MTN supp**** me with two separate sims instead of one contract. I phoned multiple times within the cancellation period to cancel my device and both simcards. MTN told me that Mobiles Plus needs to phone me and cancel it.</p> <p>I was phoned by Mobiles plus, and according to them they can only cancel the data sim, and that MTN was supposed to advise me on the cancellation of the device. They never did.</p> <p><br />Neither one of the contracts have been cancelled after 3 months. Please send me the recordings of my calls to MTN, so that I can escalate this.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with channel support department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***4
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with channel support department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***4