MTN cancellation still not resolved
<p>This is the third Hellopeter review I've had to write regarding the same problem.</p> <p> </p> <p>No one has come back to me despite having mailed MTN customer service, and another debit order went off on my account. MTN's service is utterly despicable.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Channel support supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Channel support supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
This was meant for Mobile's Plus, Elite mobile phoned and assisted me. The confusion came when Elite Mobile tried phoning me right before Mobile's plus phoned me from a Pvt number.
Thanks to Elite Mobile for assisting and clearing up the confusion.
This was meant for Mobile's Plus, Elite mobile phoned and assisted me. The confusion came when Elite Mobile tried phoning me right before Mobile's plus phoned me from a Pvt number.
Thanks to Elite Mobile for assisting and clearing up the confusion.