MTN Cancellation Service is Appalling

I had a 24 month contract with MTN which had an end date of November 2022. I called in from the 21st of Nov trying to inform them that I would like to cancel the contract on the stipulated end date but could not get through to their agents to assist. I then sent a Facebook message to MTN on the 22nd of Nov requesting cancellation. This was acknowledge on the 23rd of November by TMK and that he or she would advise once done. I followed up on the 24th of Nov and got no response. I tried calling with no luck either. The debit order went off in December which should not have happened. I tried calling yet no luck and sent a message again on Facebook on the 28th of December. I received no assistance from TY until I commented on one of their posts and Khethiwe and SN responded to assist. I followed up on the 30th again and got confirmation from that it was as being processed and he asked for the reference numbers I had so he or she could request a refund. This was also escalated and I have been following up since 9 Jan with no feedback. I just got an sms saying the debit order will go again.

I cannot keep paying for a service I no longer used and cancelled. The MTN service is appalling. I would not recommend it to anyone.