MTN - Cancellation ****

MTN cancellation issues and poor customer service

MTN customer service/retensions are the most *********** and inconsiderate un trained people with regards to MTN policies EVER...... I placed a cancellation notice to cancel my contract a month prior as instructed on the MTN website also instructing them that cancel the number totally as i am done with the poor service provided by MTN ref#*** ( Just 1 of the many ref i have on hand contacting MTN) I was advised that my contract was put under cancellation and my last bill will be debited in Sept 2022. I did a follow up call 2 weeks prior to contract being completed just to confirm all is in order...i was again assured everything was cancelled on their side and i will be switching to prepaid.... I then did a follow up call once again as ive read do many bad reviews with regards to MTN and cancellations and i was again assured that its in their system as cancelled....LOW AND BEHOLD....by line has been cancelled...i dont have any calls or data service from MTN as prepaid....BUT i was just debited my full installment for service i did not receive. I immediately called MTN furiously as i had foreseen this happening and as per the norm and MTN ****py service the consultant was unable to help me as the system was offline which is 90% of the case

Their is never a call center agents, whether it is retentions or customer care can ever help or assist and when you trying to get through you would almost 80% of the time get hung up on. YOUR SERVIC STINKS...i am going to my bank to cancel your debit orders and i want my moneys returned as i dont owe you a cent. My contract is done and i dont want anything to do with you people anymore. I have been an MTN customer for years and i am sick and tired of you ripping me off and i am sick of dealing with your *********** staff