1 reviews | Active since Feb 2018
MTN cancellation ****
Hello Peter, I have instructed MTN, after consulting a MTN employee in a MTN shop, via email to cancel my account after my two year period had expired. This was to their customer service email. After six months it is still not cancelled and money get deducted from my account.
Now I am suppose to send my email to a 809@MTN email and redo everything because "they are still waiting to here from me" after they have sent my request to their cancellation department who did zip!!!!
This is *****!! They have created a loophole by bouncing us around their internal structures.
This is business without integrity!!!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have picked up the cancellation request on the Customer Care system as per reference ***7,***1,***8 this was requested on the 29-8-2017. The contract is not cancelled.
The account balance is now R 1,082.40. This balance will be credited to clear the balance due to no usage on the sim card since September 2017 to February 2018.
The contract is cancelled today.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have picked up the cancellation request on the Customer Care system as per reference ***7,***1,***8 this was requested on the 29-8-2017. The contract is not cancelled.
The account balance is now R 1,082.40. This balance will be credited to clear the balance due to no usage on the sim card since September 2017 to February 2018.
The contract is cancelled today.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,