MTN cancellation issues and poor customer service

Absolutely *********** and inconsiderate. I placed a cancellation notice to cancel my contract when it comes to an end, but instead it was cancelled immediately and all of my minutes immediately disappeared. i was told it is a system issue, but more than 36 hours later and still not resolved even though i made a number of follow ups.

All of their call center agents, whether it is retentions or customer care couldnt assist me, and that was on the odd chance occasion i didnt get hung up on. I had to DM on their twitter account for my query to be escalated to someone who could assist because all of the avenues available to customers failed to assist. it was then escalated to retentions and they are working on it apparently but no feedback at all on the issue can be provided.

it took them under 5 minutes to cancel but seems impossible for them to fix the issue as it is now going onto day day. All my calls are now costing me airtime yet, yet when it comes to billing i can almost guarantee i will be billed in full for their incompetence.

The process to cancel is also absolutely disgraceful. you need to call exactly 30 days before your contract ends to cancel, because if it is one day earlier then its an early cancellation and if its one day late, then you incur additional charges as it goes into the next month. This i know because i tried calling 7 days in advance of 30 days and the call center was rude as hell and even when i spoke to her supervisor, i could hear her in the background going on arrogantly about customers getting angry when they don't get what they want, how unprofessional.

I have cancelled with other networks before and it was never this challenging. MTN is just a ******* and it looks like their people dont know what they are doing