1 reviews | Active since Jul 2010
MTN CANCELLATION IGNORED - BILLING CONTINUES
My 24 month contract ***) with MTN ends today and a few months ago I called customer services to close the account and the number on 20/1/16 with no porting of the number or changing to pay as you go with this number. Today I noticed that I am still being billed for the full amount monthly so I called customer service and they say they cannot find a record of it and now I should pay another month while the number gets \re-cancelled"??? I was asked for the reference number from the cancellation which I could not supply (as its filed and I will need to extract it ) but I said that surely the instruction would be linked to my profile and I was answered that MTN does not work that way. This trick of not cancelling contracts has been tried in the USA &"
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your full monthly subscription fee will stop on the very last invoice finalised before the cancellation and that is the invoice that runs from the 14 December 2015 to the 13 January 2016.
As you say the contract expires on the 20 January 2016, payment can only stop when the contract has been cancelled and not before the contract expires. Please note that this invoice of 13 January 2016 will be debited on the 07 February and will be last payment for the 060 number. Your number will be deactivated completely from the MTN network tomorrow on the 20 January 2016 as you requested.
We hope you will find the above in order.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your full monthly subscription fee will stop on the very last invoice finalised before the cancellation and that is the invoice that runs from the 14 December 2015 to the 13 January 2016.
As you say the contract expires on the 20 January 2016, payment can only stop when the contract has been cancelled and not before the contract expires. Please note that this invoice of 13 January 2016 will be debited on the 07 February and will be last payment for the 060 number. Your number will be deactivated completely from the MTN network tomorrow on the 20 January 2016 as you requested.
We hope you will find the above in order.
Kind Regards
Itumeleng
REQ:***