DS
Dewald S
1 reviews | Active since Jan 2014
12 Apr 2021, 16:36
MTN cancellation hassles
On 4 Jan I enquired about cancelling my MTN contract as their signal in my area has declined to the point of being unusable. I received a swift response stating that my contract period expires on 2 April, at which point I can migrate to prepaid, ect. Previous enquires to MTN customer care have also been dealt with swiftly.
That is until you try to cancel your contract... On 6 April I formally summited my cancellation notice with all relevant details. No reply received. On 9 April I followed up on my request, still no reply.
I get the feeling that MTN will take as long as possible to try and keep you in the contract.
Kindly cancel my contract and migrate my sim to pre paid ASAP. Reference Number #***
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Dewald S's updateReviewer Update
16 Apr 2021, 12:15Not a word from MTN on the matter. I eventually drove to the nearest store where I was asked to phone or mail the support line. After explaining that I have done so numerous times, they cancelled on my behalf.
DS
Dewald S's update16 Apr 2021, 12:15
Reviewer Update
Not a word from MTN on the matter. I eventually drove to the nearest store where I was asked to phone or mail the support line. After explaining that I have done so numerous times, they cancelled on my behalf.