MTN Cancellation

On Friday 14 November 2025 i App**** for the shesh@ 600gb for R400 Home router online. The sales Agent called me to do the application. He told me i have coverage. We did the application everything went accordingly. My Home wifi router was delivered on Monday 17 November 2025. When i checked the package they send me it was the Starter pack for R295 for 100gb and not the she****00 gb for R400 that i app**** for. I immediately tried to cancel it they told me to go in store to return, i did exactly that. The store told me they can't take to router because they only deal with month to month en not contract i should call MTN for them to fetch the router. I tried to call in several times i still have not received any feedback as to when my router will be fetched. I had 10 day cooling off period to cancel. I tried you to it within the 10 day cooling off period nobody has assisted. When i called back to the sales department that made my sale. They drop the phone in my ear. One agent told me they will send the DSV courier to pick up its now Tuesday 9 December 2025 They still haven't fetched my router. I haven't used the router. MY ACCOUNT WILL BE DEBITED EVEN THOUGH I TRIED TO CANCEL WITHIN THE 10 DAY COOLING OFF PERIOD. Its my first time subscribing to MTN but the service is the worse. To cancel a contract is the worst experience ever. I have a Cell c and vodacom contract i have never experienced any issue when it comes to cancellation. I will not recommend MTN to anyone the Customer Service is bad. I am still waiting on MTN to fetch the router i haven't received any feedback.