lM
lesego M
1 reviews | Active since Apr 2016
15 Apr 2016, 11:07
MTN Cancellation
My contract ended on 15 Mar 2016 of which i called to cancel it and the consultant reassured me that its cancelled . Then i was debited for Mar . Now i have received airtime and sms after cancelling . IF I GET DEBITED AGAIN MONTH END - I WILL DEFINITELY REVERSE THE DEBIT ORDER NXA !!!<br> YOUR SERVICE SUCKS BIG TIME !!!
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MTN South Africa's replyOfficial
18 Apr 2016, 13:29Hello LESEGOmaledi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the MTN Direct for assistance in cancelling the upgrade.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the MTN Direct for assistance in cancelling the upgrade.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply18 Apr 2016, 13:29
Official
Hello LESEGOmaledi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the MTN Direct for assistance in cancelling the upgrade.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the MTN Direct for assistance in cancelling the upgrade.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,