MTN - cancellation
<p>good afternoon, i am a very upset client of MTN. i am trying to cancel my contract with you guys with no success. i have been trying to do this since May this year. Everytime i go into an MTN store i am advised my account is with Legal and emails are sent to Legal for them to confirm and reactivate the account so i could be able to cancel and i do not receive any form of feedback. the worse this is there is an email address for legal but no contact number. i would highly appreciate for someone from this department of from MTN to call me urgently.</p>
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MTN South Africa's replyOfficial
20 Jun 2017, 16:41Good Day Mrs Shangase,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you have Three numbers on the same account, kindly confirm the cellphone number for the contract you would like to cancel. Please provide us with these details by sending an email to *** and include your ID number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
MTN South Africa's reply20 Jun 2017, 16:41
Official
Good Day Mrs Shangase,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you have Three numbers on the same account, kindly confirm the cellphone number for the contract you would like to cancel. Please provide us with these details by sending an email to *** and include your ID number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,