MTN cancellation

I’ve upgraded 16 Nov 2020. I needed a dual sim phone. I took the contract on the Huawei P40 lite after a lot of research. They even had a Huawei agent at the store to assist. They confirmed at the branch that it will work with the 2 sims. After a lot of struggling and online help that evening from both Huawei and MTN telephonically we were told MTN blocks the second sim so it wont work. Really defeats the object....

Went back to the store the following morning. They made calls and also tried to assist but it was confirmed that it wont work with 2 sims through MTN. I asked to cancel the contract and handed the phone in.

But nevertheless the contract is still not cancelled. I dont have the phone, but are still getting billed. I’ve been to the store daily, I am in constant communication with Mariette at the Oakfield MTN store in Benoni.

All I get is that she will follow up with the regional manager. The new MTN system makes it apparently difficult to cancel the order. I’ve asked that the regional manager must contact me, but still nothing.

Its now more than 3 months. I get billed for something I dont have. I’ve been with MTN for almost 16 years and this is the service? Very bad service. No call back or feedback on my cancellation. I must make contact the whole time and hope and pray I get a response.

Worst service ever from MTN!!!