RM
Richard M
1 reviews | Active since Oct 2015
28 Mar 2017, 07:38
MTN Cancellation
<p>Having issues once again with MTN. Called their help line to cancel my contract (terrible handling of my itemised billing claims). Hung on for over 40 minutes without any sign of a response. Then emailed them, received the following response:</p> <p>Good day Richard,</p> <p>Thank you for emailing Customer Care.</p> <p>We apologize for any inconvenience incurred.</p> <p>Kindly note that your query has been escalated to our Retentions department for further assistance.</p> <p>Kindly contact 808 and select option 2 for cancellation request.</p> <p> </p> <p>We trust that you find the above in order.</p> <p> </p> <p>Kind Regards,<br /> Ayanda Seyama <br /> Customer Services<br /> MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 9</p> <p> </p> <p>This was received on the 10th of March, still waiting for a response.</p>
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
28 Mar 2017, 09:22Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Retentions Division to assist with a call back for cancellation to be done as requested. A call back will be done during the course of today confirm and process cancellation accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
MTN South Africa's reply28 Mar 2017, 09:22
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Retentions Division to assist with a call back for cancellation to be done as requested. A call back will be done during the course of today confirm and process cancellation accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
MTN South Africa's replyOfficial
28 Mar 2017, 10:39Thank you for your post.
We apologize for any inconvenience incurred.
I have tried to contact you to assist with the cancellation request.
Please notify me if the request is for cell number ***. Do you request to cancel the number from the network or do you request for the number to be converted to pre-paid.
Please notify me of the option for the request, please send your feedback to me via email ***.
Note that any minutes, SMS, airtime or data on the sim card will be lost once cancelled or migrated to pre-paid.
Kind Regards,
Alice van der Merwe
Reference Number: ***3
Best regards,
MTN South Africa's reply28 Mar 2017, 10:39
Official
Thank you for your post.
We apologize for any inconvenience incurred.
I have tried to contact you to assist with the cancellation request.
Please notify me if the request is for cell number ***. Do you request to cancel the number from the network or do you request for the number to be converted to pre-paid.
Please notify me of the option for the request, please send your feedback to me via email ***.
Note that any minutes, SMS, airtime or data on the sim card will be lost once cancelled or migrated to pre-paid.
Kind Regards,
Alice van der Merwe
Reference Number: ***3
Best regards,
RM
Richard M's updateReviewer Update
28 Mar 2017, 15:10Please liaise with me via email, i am too busy to answer my phone during the day. Yes, I do wish to convert the number to prepaid.
RM
Richard M's update28 Mar 2017, 15:10
Reviewer Update
Please liaise with me via email, i am too busy to answer my phone during the day. Yes, I do wish to convert the number to prepaid.
RM
Richard M's updateReviewer Update
30 Mar 2017, 08:30Still waiting for that email...
RM
Richard M's update30 Mar 2017, 08:30
Reviewer Update
Still waiting for that email...