MTN - canceling my data contract!

Hello Alice,

Please phone me again as I was in a meeting when you called. You can call me at 16:00 please.
So you say I am a **** and that the dates was never changed. Do you want to discredit me on this public forum? If you check the history on that contract and read the comments you will know that it was incorrect and that they have probably fixed the dates. Or your call centre staff and managers don't know what is going on because they gave me that information. Nobody bothered to phone me to tell me and assist me with the migration to pre-paid yet.
Secondly, I have cancelled the dual-sim in October already and I was advised that it has been cancelled. So that was not done either!
Thirdly, I have received my November invoice and Statement that indicates the deductions for December for this number. You did not read my comments properly because I said December deduction not invoice. If the number was migrated to pre-paid on the 12th November like I asked I would not have received the new allocation of data on the 27th of November which I will pay for at the end of December. Hence, you need to credit my account and send me a updated invoice for November to show the correct amount that will be deducted in December.
Lastly, I understand the POPI act! I don't have a issue with the security questions, the problem is your processes that are flawed that causes customers to repeat themselves multiple times on one call because your agents are ***********. They transfer you to the wrong departments, they don't do warm transfers and transfer your information to the next agent, they don't even access your details but yet ask you security questions. I tell them that I want to cancel, they then ask me security questions just to tell me that they need to transfer me to retentions. They refuse to transfer you before you have answered all the questions even if they know they will not be accessing your information. I work in a call centre myself and know that you can do warm transfers and transfer the customers information (tell your colleague that the customer has already done a security check so they don't have to do one again) - It's called customer experience management!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Also, you don't have to do a security check if you are not accessing information and giving out account information.
Clearly, you wrote your response from a very defensive perspective and do not REALLY understand my frustration. Just like the GM who also had excuses that he is still new and Tiny is managing two teams. Not sure what that has to do with the service I received and are still receiving.

Hello MTN,

Can I get an update please? I really want this sorted out so that I can close this query.