MTN cancelations issues

I have to give one star because it would not accept 0 stars.

My wife was a client of MTN when we got married.

Moving to Strand we started having issues with signal and seeing that she was doing Call Duty her work needed to be able to contact her but we struggled so much that we decided to have MTN Coverage department to investigate.

They concluded that we had a signal problem and they gave us the option to let them install a dish with a pad to place her phone on to increase the signal strenght which is a absurd solution because then I could just as well get a landline which will be alot cheaper.

So then we declined and the coverage department sent us a letter that confirmed that we will be able to cancel her contract without any cost to us or that the contract needed to be paid up.

This was received on the 22nd March 2019 which meant that we had to pay for the rest of March which was fine with us. So we went to the Somerset Mall branch around the end of March and then we gave back the phone with all the accessories before the end of March. So according to us the situation was cleared up and we parted ways with MTN.

Much to my disgust come April, May and June the money was still deducted from my wifes account. After numerous phone calls to the cancellation department and the visits to Somerset Mall Branch and promises from them about calls to this day we still do not yet have closure on the matter.

We would like to have closure on this matter and we are waiting for them to contact us to arrange to pay back the money.

I am sick and tired of all the promises from all departments of MTN. Please make a plan or I will be forced to take this matter further and on to all platforms.