MTN CANCEL YOUR CONTRACT AND EXPECT YOU TO PAY

So to start off in Apr 2022, a Mondo employee was going crazy and causing ***** on our account. This was sorted out after a hell of a battle and many phone calls. We then decided to upgrade through MTN directly and was quite a timely process, we then last month get a notification we need to pay the full amount as the contract was cancelled but not myself or my wife cancelled this. We have been promised that someone will call us back and now the money is being deducted from my wifes account without 1 call back. PLEASE GET BACK TO ME AS SOON AS POSSIBLE TO TRY AND RESOLVE THIS AS THIS IS YOUR MISTAKE MTN NOT MINE.