sE
shaheed E

1 reviews | Active since Aug 2015

14 Aug 2015, 11:45

Mtn Canal Walk Staff Excellent

I had a problem with my billing. I signed a cell contract with Nashua Mobile and half way through the contract Nashua Mobile transferred the contract to MTN. The purchase limits attached to the contract was however not activated by MTN. I therefore got a bill I was not prepared to pay. I tried MTN Kenilworth - although the supervisor at the store was very competent & wanting to assist, she was unable as there system was limited (they are an MTN franchise branch). She advised me to call the 808 number. The 808 number is a waste of time and I will write a \Complaint"about this separately. I therefore ended up at the Canal Walk branch. the staff member that assisted me was very competent "

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Sept 2015, 07:41
Official
Hello shaheedE,

Thank you for taking your time to post this wonderful compliment.

We are proud of our Canal Walk Store. Please accept our apologies for the inconvenience caused prior to your visit to the store.

Hard work will certainly not go unnoticed as this compliment will be forwarded to the Regional management team.

Regards
Sivuyile
REQ:***