1 reviews | Active since Apr 2017
Mtn canal walk poor service
<p> I visited the mtn store in canal walk to apply for a new contract. the consultant said he I would recieve feedback today. I have not recieved any yet. I tried calling the store 25 times yet no answer between 11:00 - 13:00. I'm actually reconsidering taking up a contract at mtn if this is the service I get as a new customer. All I would like is for someone to call me and let me know what's happening or at least be able to contact the store. If the device is not ready for collection let me know so that I don't drive all the way for nothing.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9
I have received the device. Now my sim has been RICA barred since yesterday. I've been promised by the consultant at your store that my sim would be active 15 min after leaving the store round about 6pm Sunday 10/04/2017. I was told 3 times in today that my sim should be active "in about 15". Still my sim is not active. I left Telkom due to bad service only to change to another Network with bad service. Clearly your SLA's are not being met. Pleased fix this as I am highly frustrated at this point in time
I have received the device. Now my sim has been RICA barred since yesterday. I've been promised by the consultant at your store that my sim would be active 15 min after leaving the store round about 6pm Sunday 10/04/2017. I was told 3 times in today that my sim should be active "in about 15". Still my sim is not active. I left Telkom due to bad service only to change to another Network with bad service. Clearly your SLA's are not being met. Pleased fix this as I am highly frustrated at this point in time