MTN CANAL WALK HORRIBLE SERVICE

I have been with MTN for nearly 2 years, and have recently experienced horrible customer service from one specific branch - MTN Canal Walk, Upper Level Walk In Store.

To explain the situation, I received my salary late, so for the first time in 2 years my debit order did not go through, and 2 days after, I received my salary and immediately went and payed my outstanding balance in store. I then took advantage of the opportunity to apply for another phone on my contract. I was informed that I would receive a sms within a day or 2, to inform me whether my application had been approved or declined. This was in the beginning of the week. By Friday, I had not received any feedback at all, and I wasn't able to call the store as they are "strictly walk in" and do not have a contact number. I was unable to go to the store as I live 30km away, and is unable to travel back and forth for something I am uncertain of.

Eventually I got hold of another store, and the lady sent my details via email to the Canal Walk store manager. The store manager then came in contact with me later on that Friday, and only then I was informed that my application was declined, and she politely reapp**** given the circumstances explained.

I thereafter got approved for the application, so I went back to Canal Walk the following day to do the finalizing. Once I got there, the consultant made me wait 20 minutes to tell me that their systems was offline, and I should return in an hour. My fiance and I realized that we had no other choice so we went for a coffee. Once we returned after an hour, the same consultant told me that the application is not finalized, even though I received notification that it is. She then informed that it is because of the porting we requested, and it might take another hour to be finalized.

With patients growing thin, my fiance and I went for a walk through the shopping center and returned after an hour. Upon our arrival, we were informed that it is still not finalized and that we should wait 20 more minutes in store. As we were waiting for half an hour already, we realized that the consultant went out on lunch. So getting frustrated I spoke to some other consultant, asking if they are able to assist me, she then referred me to another consultant, who logged on to the systems, just to tell me that the finalization might take another day and that we should return to finalize everything on the following day.

I think by now you can understand that we are extremely unhappy with the horrible service.

So as requested, we returned the following day, WHICH IS SUNDAY ALREADY, just to be informed by yet again another consultant, that it is still not finalized and that they can't tell me by when it will be finalized because that certain division is closed on a Sunday. Being fed up with horrible service, lies, rude consultants and having so much of our time wasted, we told them to cancel everything.

From there we went to the MTN Store in Gardens Shopping Center, where a consultant assisted us and EVERYTHING was done within an hour. She provided us with quick, efficient and extremely friendly services.